Refund policy

Posh Tots gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 7 days* of the delivery date. 

Please carefully review our policy. 

OVERVIEW: 

  • All return requests must be received *within 7 days* of the delivery date.
  • Returns are for Store Credit only and issued via email as an E-gift card.
  • Items should be unworn, unwashed, undamaged, and returned in their original packaging with tags still attached.
  • FINAL SALE items are not eligible for return. See list below.
  • Orders cannot be changed, modified, or canceled after checkout.

      FINAL SALE:

      • Sale Category 
      • Gift Cards
      • Hats or Hair Accessories
      • Intimates, Tights or Hosiery
      • Jewelry
      • **Items returned in poor condition will be sent back to the customer as Final Sale.

      RETURNS

      Posh Tots accepts Return Requests *within 7 days* of the delivery date. 

      • Eligible returns are for Store Credit only. Store credit is issued in the form of an E-gift card.
      • No refunds will be issued.
      • Shipping is non-refundable
      • All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.  
      • Posh Tots IS NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES. Please contact your local post office on locating your package.

      ONLINE RETURN PORTAL 

      To start a return please visit 

      Or, you can login to your account and start the return process directly from your order history. 

      • Enter your Order Number and Billing Zip Code.
      • You will be presented with your order history. Select the product you wish to return.
      • Select a reason for the return and then click on E-gift card.
        • If an item says “contact customer service” this means it is FINAL SALE and isn’t eligible for return.
      • Repeat steps 2 and 3 for each item you wish to return.
      • Review and verify your selections and submit your return.
      • Print out the packing list and include with your return. Make sure the products are in the same condition as when you received them (unworn, unwashed, and undamaged). 
      • Please visit your local Package Carrier to purchase a return label.
        • It's very important that you keep your Tracking Number in case we need to locate your return.

      Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued.

      You will receive a confirmation email once the return has been processed.

      **If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

      RETURN POLICY FAQ's 

      GIFT CARD / STORE CREDIT

      If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder. 

      • E-gift card codes and store credit codes will expire 5 years from the date issued.
      • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout. 
      • Your use of the Gift Card constitutes your agreement to our Terms & Conditions.

        DAMAGED OR DEFECTIVE ITEM

        If you received a defective item, contact our customer service team within 3 business days of receiving your order. 

        MISSING OR INCORRECT ITEM

        If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of receiving your order, so we can get that mishap sorted out for you!

        CANCELLING OR CHANGING YOUR ORDER

        Once an order has been placed, it cannot be canceled or changed.